General Questions

Is there a setup fee? 

Yes. All new team shops require a one time $499 setup fee to build and design your online store. 

 

Do I need to enter my credit card details to sign up?

Yes. When you purchase a team shop you agree to be automatically billed each month to maintain active status for your store. We require your credit card information to be accurate and valid.

 

Can I cancel my account at any time?

You are able to cancel at any time, with written notice sent to Robert@thewayteam.com. Please allow up to two weeks for our team to make your account inactive and disable billing. If this occurs during a billing cycle you will be charged for that month’s cycle and your store will remain active until the end of that term. If you have any questions please contact us

 

What is included in my monthly subscription?

All shops are required to pay a monthly subscription to maintain active status. Included in the monthly subscription are all customer service needs, shipping and fulfillment processing, transaction fees, site maintenance, web hosting, co-marketing efforts, as well as 1 store edit per quarter (3 month term).

 

Are there any transaction fees?

No! Everything is included in your monthly subscription service, regardless of the number of wholesale purchases or retail purchases made within the given month.

 

When will I be billed?

You will be billed monthly on the same day that you purchase your initial Set-Up and Team Shop enrollment package.

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